We try our level best to satisfy our customers with our quality products. But in case, if you are unhappy with the purchase for any reason, we offer you a return and exchange option. So, before you apply, please review our return and exchange policy
- The product must be returned within 14 days of purchase
- The product should not be opened
- The product should be in new condition and must be in its original packaging
- The product should not be used or damaged
- The original tag and sticker should be attached to the product
- The person who is claiming for return or exchange should have proof of purchase
- The product you want to return or exchange should not be purchased on sale or discounted price
- The product you want to return or exchange should have a major problem.
- The product you receive is different from its description or demonstration model.
- The product you receive is defective, damaged or you received the wrong item. It doesn’t work like it explained or shown.
Please note: Any product that does not comply with above mention conditions shall not be returned or exchanged. We have a right to refuse your return or exchange request.
Q1. How will receive my refund?
Ans. The refund will be issued back to the customer using the same payment Method.
Q2. Who will pay for shipping in case of return or exchange?
Ans. We offer free returns and exchange which means you don’t have to pay for any shipping charges.
Q3. Do you offer return or exchange to the sale items?
Ans. No, as mentioned above in the policy the product you want to return or Exchange should not be purchased on sale or discounted price.
Q4. In what conditions a product can be returned or exchanged?
Ans. All the return and exchange policies are mentioned on the page, your product should meet all the requirements.
Q5. Can I return more than one product in the same parcel?
Ans. Yes, you can but all your products should meet all the return and exchange policies criteria.
Q6. Does the 14-day return start from the day we place the order?
Ans. No, the 14-day return will start from the day when you receive the order. We will track the date through our system and will process it accordingly.
Q7. Can I return items that are paid by a gift voucher?
Ans. No, you cannot return those items that are paid by a gift voucher.
Q8. I haven’t received any return email confirmation what should I do?
Ans. It takes 30 to 45 minutes for your return label to get printed and reach your email. But in case if you haven’t received any email check your spam or junk folder because sometimes your inbox might filter that email there.